Happy Customers - Two sides to every sale

Happy Customers - Two sides to every sale

Published: March 16th, 2017

Want to know more about our clients experience.....

The Seller's experience...

It was purely chance that I met with Victoria and I am absolutely delighted that I did.  I wanted to sell my home and move on however I was very well aware that it was an unique but modest property that would appeal to a very limited market.

Even so Victoria inspired confidence that she could sell the property for me. I believed she could, however I never imagined she would be able to sell it so quickly. From the date of offer I was in my new home in 8 weeks. Victoria re-enforced my faith in fate! She was absolutely professional throughout the whole process, friendly and enthusiastic. 

Victoria also took a lot of my potential house-move stress away as she would follow up with all the agencies involved to ensure that the process was completed promptly and effectively. Her customer service is exceptional which didn't stop after I paid her invoice as she made a couple of curtesy calls to check I was settling in well to my new home.

I obviously have no hesitation in recommending Victoria as an estate agent and have indeed done so.

J. Fiddes

******************************************************

The Buyer's experience...

Victoria, provided an excellent service from our initial enquiry through to completion on our purchase.

Victoria provide a flexible service when we wished to visit the property and could accommodate the times we wished to visit.  She provided all of the information whilst allowing us to explore and suggested ensuring the owner of the property was on hand for our second viewing.  She was friendly and approachable and helped to answer our every question!  She was in no way pushy and genuinely understood the property she was marketing, which was not always the experience we had received from other estate agents.

During the offer stage, she was again very flexible and worked into the evening to ensure a price could be agreed. From that point on Victoria really drove the whole process through, with lots of people in the chain it was sometimes hard to know who to speak to but Victoria kept in regular contact, through emails, text messages and phone which gave us the reassurance that everything was progressing.  We felt confident that Victoria knew what was going on and she gave us practical and useful advice throughout the process.

Victoria was approachable, extremely knowledgeable and professional, we would highly recommend her to any future clients and if you are purchasing one of her properties you will definitely be in safe hands.  If we ever sell the property, which we probably won’t because we love it so much, we would not hesitate in asking Victoria to market for us in the expert way she did  the first time around.

J & A Ramsden